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Our Advantage

Pricing Advantage

  • USIP Communications brings aggregated demand and supply together in a single marketplace and manages the entire process 
  • We use our huge customer base as leverage to get you the best pricing from top carriers 
  • We can help you make the best decision for your business by offering you performance ratings on all available carriers in your location

Super Aggregation Management

Super Aggregation Management (SAM) occurs when numerous individual buyers combine their demand in a competitive marketplace where the suppliers of the desired goods or services are aggregated and managed. For 12 years, USIPCOM has aggregated our customer’s demand with our managed supply to achieve SAM, creating a competitive marketplace for high-speed business-class Internet.

Price Negotiation

Through the aggregation of our existing customer base which includes thousands of businesses across the United States, the ability to see prices from all the carriers, and over twelve years of experience in negotiating price directly with the carriers we are able to provide our customers with business-class Internet at the lowest price.

Increased Transparency into Carrier Performance

Through our long-standing partnerships with each of the carriers we have become experts on solution creation, pricing, installation, and trouble resolution across all business-class Internet providers. We work with carriers to launch new products and services based on their individual network strengths. As an example, we were the first wholesale provider to sell and service Ethernet-over-Copper (EoC) technology for one of our major carriers. We co-develop promotional pricing scenarios directly with carrier marketing teams to target potential customers. By installing tens of thousands of data circuits we have been able to track and archive installation performance metrics across the carriers.
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Support Advantage

  • Installing is a breeze with USIP Communications. We give you an installation timeline and portal that saves you hours on the phone with the carrier. 
  • Need help? No problem. We know who to call when there’s a problem. No more sitting on hold with the carrier waiting for a resolution. We will escalate any problems on your behalf with the carrier for faster resolutions.  
  • When ordering multiple circuits, we get you the best price and manage all the contracts for you.

Installation & Procurement Management

Our installation team will work directly with the carriers on behalf of our customers to coordinate and manage the entire installation process, from order to activation. USIPCOM customers will be able to track the progress of their installations through our installation timeline within our customer portal and save hours of wasted time on the phone with the carrier.

Customer Support

USIPCOM provides 24x7x365 support from our team of experienced U.S based engineers. Our support staff has extensive knowledge of the network architecture and equipment configurations of every carrier’s network. Our staff has the benefit of a direct line of communication with designated support staff from each carrier enabling us to drive the carriers for faster escalations and resolutions.

Contract Management

Businesses that choose USIPCOM are able to avoid the hassle of managing multiple contracts with multiple carriers. As a USIPCOM customer, you are able to sign one contract with us and still gain access to all of the top-tier carriers in the country. We handle the burden of managing the contracts with each carrier and will aid you with renewals, adding additional locations and moves.

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SLA Advantage

  • Service Level Agreements with real accountability and substance. 
  • We are committed to providing the highest levels of performance, reliability, and survivability of our VoIP and Internet services. You can enjoy peace of mind knowing that your level of service is our focus.  
  • Our agreement covers: Availability, Installation Interval, Mean Time to Respond, Mean Time To Repair.

Hosted VOIP Service Level Agreement (SLA)

Finally a VoIP SLA with real accountability and substance

USIPCOM is committed to provide the highest levels of performance, reliability and survivability of its VoIP services. As one measure of our ongoing commitment to excellent customer service, USIPCOM provides a Service Level Agreement (SLA) covering our VoIP services and the ability for customers to determine adherence to these SLAs.

If an Eligible Customer experiences performance that does meet the applicable commitments set forth in this SLA, then USIPCOM will issue the Eligible Customer a Service Credit up to 50% of their monthly
recurring charges versus the typical industry standard
maximum of only a couple of days.

Our agreement covers:

  • Availability
  • Mean Time to Respond
  • Mean Time to Repair

SIP Trunking-Service Level Agreement (SLA)

We offer the same outstanding SLA on our SIP Trunking service. If you have an IP-PBX and need SIP Trunks we are here to service you. You can enjoy Peace of mind knowing that your level of service is our focus.

Our agreement covers:

  • Availability
  • Mean Time to Respond
  • Mean Time to Repair

Internet Service SLA

Over the past 12 years we have helped customers hold the carriers accountable for their SLA. Through our long-standing partnerships with each of the carriers we have become experts on their service levels. We calculate MTTR and major outage times for all of the carriers we provide service from. With our carrier relations team on top of carrier performance you can be certain that everyone will be held accountable for meeting service levels.

Our agreement covers:

  • Availability
  • Installation Interval
  • Mean Time to Respond
  • Mean Time to Repair
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SLA

Improve Communication. Increase Profits.

Get Your Free Quote Today

We'll work with your budget to come up with the best voice, internet, and support service for your unique business.

Phone

800-972-5004

Email

support@usipcom.com

Address

3201 Northside Dr. #109
Raleigh, NC 27615

800-972-5004
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