Effective Date: January 1, 2026

Who We Are

Welcome to US IP Communications (“Company,” “we,” “our,” or “us”), also doing business as USIPCOM. We value your privacy and are committed to protecting your personal information. This Privacy Notice describes how we collect, use, disclose, and safeguard information when you visit https://www.usipcom.com/ (the “Site”), purchase or use our Voice over IP (VoIP), telecommunications, SMS/MMS, and related services (collectively, the “Services”), or otherwise interact with us.

Please read this Privacy Notice carefully. If you do not agree with the terms of this Privacy Notice, please do not access the Site or use our Services.

Information We Collect

We may collect the following types of information when you visit our Site, use our Services, communicate with us, or provide information through a service order, contract, support request, website form, or other interaction:

Personal Information:

Name, email address, mailing address, telephone or mobile number, company information, payment information, and other information necessary to process orders, provide Services, support your account, and communicate with you.

SMS/MMS Messaging Information:

Mobile telephone numbers, SMS/MMS opt-in and opt-out records, date and method of consent, messaging preferences, message content, delivery information, and other records reasonably necessary to administer our messaging programs and document consent.

Technical Information:

IP address, browser type, operating system, referring URLs, device information, and other data automatically collected through cookies or similar technologies.

Usage Information:

Information about interactions with our Site and Services, including usage data, call logs, service records, support activity, and related metadata.

How We Use Your Information

We may use the information we collect to:

Provide, operate, maintain, support, and secure our Site and Services.
Process and fulfill orders, service requests, and transactions.
Manage customer accounts, billing, installation, support, and service communications.
Send service-related SMS/MMS communications when you have provided the applicable consent, including account notices, billing notices, installation or order updates, support and customer-care communications, service-status or outage notices, maintenance notices, authentication or verification messages, fraud or security alerts, and other non-promotional service communications.
Send marketing or promotional SMS/MMS communications only when you have separately provided affirmative consent to receive such messages. These communications may include information about USIPCOM products and services, promotions, offers, upgrades, new features, surveys, and events.
Improve our Site, Services, customer experience, and security.
Comply with legal or regulatory obligations and protect our rights, customers, systems, and Services.

SMS/MMS Messaging Privacy and Consent

Consent to Receive Messages. Participation in USIPCOM SMS/MMS messaging is voluntary. Providing a mobile telephone number does not, by itself, constitute consent to receive SMS/MMS messages. Where consent is required, USIPCOM obtains affirmative consent through an applicable opt-in process, such as a separate unchecked checkbox, signed or electronically accepted consent form, or another clearly disclosed opt-in method. Consent to receive SMS/MMS messages is not a condition of purchasing or receiving USIPCOM products or services.

Account, Customer Care, Service, and Security Messages. If you opt in to these messages, USIPCOM may send recurring SMS/MMS communications concerning your account, billing, orders, installation, support requests, service status, outages, maintenance, appointments, verification or authentication codes, login or account-security alerts, suspected fraud, and other customer-care, service, or security matters.

Marketing and Promotional Messages. Marketing and promotional SMS/MMS consent is obtained separately from consent for account, customer-care, service, or security messaging. If you separately opt in to marketing or promotional messaging, USIPCOM may send recurring messages about products, services, promotions, special offers, upgrades, new features, surveys, events, and other promotional content. Consent to receive marketing or promotional messages is not a condition of purchase or service.

Message Frequency and Charges. Message frequency varies based on account activity, service activity, support needs, security events, and, where separately authorized, marketing communications. Message and data rates may apply depending on your wireless plan and carrier.

Opt-Out. You may revoke SMS/MMS consent at any time by replying STOP to a USIPCOM message. We may send one final confirmation message acknowledging your opt-out. You may also contact USIPCOM Customer Care to request removal from SMS/MMS messaging. Opting out of SMS/MMS messaging does not cancel your underlying USIPCOM services and does not prevent us from contacting you through other lawful communication channels.

Help. For messaging assistance, reply HELP, call 800-972-5004, or email support@usipcom.com.

Mobile Information and Opt-In Data Will Not Be Shared for Marketing. USIPCOM does not sell, rent, or share mobile telephone numbers, SMS/MMS opt-in data, or SMS/MMS consent information with third parties, affiliates, lead generators, or other organizations for their marketing or promotional purposes. SMS/MMS consent is specific to USIPCOM and is not transferred to another business for that business’s marketing use.

Limited Operational Disclosures. We may disclose mobile information to service providers acting on our behalf only when reasonably necessary to provide, route, deliver, support, secure, or administer USIPCOM Services and messaging. These service providers may use the information only to perform services for USIPCOM and not for their own marketing or promotional purposes. We may also disclose information when required by law or legal process.

Priority of SMS/MMS Privacy Protection. Notwithstanding any other provision of this Privacy Notice, mobile telephone numbers, SMS/MMS opt-in data, and messaging consent will not be shared, sold, rented, or transferred to third parties or affiliates for their own marketing or promotional purposes.

Carrier Disclaimer. Wireless carriers are not liable for delayed or undelivered SMS/MMS messages. Messaging availability may vary by carrier, device, and service area.

Additional SMS/MMS terms are available in our Terms and Conditions.

Sharing Your Information

Except for the SMS/MMS restrictions stated above, we may disclose personal information in the following limited circumstances:

Service Providers: To vendors that perform services on our behalf, such as payment processing, hosting, communications delivery, data analytics, security, and customer support. These providers are permitted to use information only as necessary to perform services for USIPCOM.
Legal Authorities: When required by law, court order, subpoena, regulatory requirement, or other valid legal process, or when reasonably necessary to protect our rights, customers, systems, or Services.
Business Transfers: In connection with a merger, acquisition, financing, reorganization, or sale of all or a portion of our business or assets, subject to applicable law and the SMS/MMS privacy restrictions described in this Privacy Notice.

For clarity, nothing in this “Sharing Your Information” section permits USIPCOM to share, sell, rent, or transfer mobile telephone numbers, SMS/MMS opt-in data, or messaging consent to third parties or affiliates for their own marketing or promotional purposes.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet, wireless network, or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Access and Correction: You may request access to or correction of certain personal information by contacting us.

Email Marketing: You may opt out of marketing emails by following the unsubscribe instructions included in the communication or by contacting us.

SMS/MMS Choices: You may opt out of SMS/MMS messages by replying STOP or contacting USIPCOM Customer Care. Reply HELP for assistance.

Do Not Track: Our Site does not currently respond to browser “Do Not Track” signals.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy notices before providing information to them.

Children’s Privacy

Our Site and Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The updated version will be identified by a revised “Effective Date” and will become effective when posted, unless otherwise stated. We encourage you to review this Privacy Notice periodically.

Contact Us

If you have questions about this Privacy Notice, SMS/MMS messaging, or our data practices, please contact us:

US IP Communications
3201 Northside Dr
Suite 109
Raleigh, NC 27615
Phone: 800-972-5004
Email: info@usipcom.com
Customer Care: support@usipcom.com

By using our Site and Services, you acknowledge that you have read this Privacy Notice. Any SMS/MMS consent is governed by the specific opt-in disclosure presented when consent is collected and is not created merely by using the Site or purchasing Services.