About Us
About Us
Helping you find the right communication solutions for your business.
Our Story
Providing Premium Pricing, Support, & Services
USIP Communications was founded in 2012 by a spinoff group of employees from the telecom company Bandwidth.com.
The company was founded to get back to the core values of bundled internet, voice, and support services for the small and midsized business market. We offer 24/7 support because we care about your success.
Founded On 3 Principles
Selection
We have spent the past 15 years building relationships with telecommunication providers so that our customers have options. No matter where your office is located we are sure to have a provider to serve you. Provider selection is important when you need one provider to serve several geographical locations.
Product/speed and technology selection is important because not all locations are created equal. Choose from our VOIP options based on your unique business requirements. Our Hosted VOIP service is reliable, easy to use and packed with the features your business needs.
If our SIP Trunking service is what you are looking for you can choose from our Straight SIP or SIP Enabled products. Finally, you can choose from our Monitoring and Alerting or Fully Managed solutions. Cut cost and select the services that best fit your business needs.
Savings
Super Aggregation Management (SAM) occurs when numerous individual buyers combine their demand in a competitive marketplace where the suppliers of the desired goods or services are aggregated and managed. For over 15 years, we have aggregated our customer’s demand with our managed supply to achieve SAM, creating a competitive marketplace for high-speed, business-class Internet.
Through the aggregation of our existing customer base which includes thousands of businesses across the United States, the ability to see prices from all the carriers, and over 15 years of experience in negotiating price directly with the carriers we are able to provide our customers with business-class Internet at the lowest price. Our Hosted VOIP solution helps you to avoid excessive up-front CAPEX expenses of a premise-based PBX. Our SIP options give you an affordable voice service for your current PBX.
Service
USIP Communications Customer Service provides 24x7x365 support from our team of experienced US-based engineers.
Our support staff has extensive knowledge of the network architecture and equipment configurations of every carrier’s network. Our staff has the benefit of a direct line of communication with designated support staff from each carrier enabling us to drive the carriers for faster escalations and resolutions.
Businesses that choose USIPCOM are able to avoid the hassle of managing multiple contracts with multiple carriers. As a USIPCOM customer, you are able to sign one contract with us and still gain access to all of the top-tier carriers in the country.
We handle managing the contracts with each carrier and will aid you with renewals, adding additional locations and moves.
You’re Our Priority
We have an unwavering commitment to integrity, being real, approachable, straightforward, and accountable. We work hard to always take care of our customers.
“I couldn’t be happier with our new office phones from USIP communications. Brian Campbell helped tremendously with transitioning our old business phones to the new ones with ease. I was so worried as an owner with high volume phone calls that we were going to have issues, but the change over of 20 office phones, and two businesses went beautifully. Brian assured me from the get-go that he would make sure everything would be in place the day of transition; I had nothing to worry about, and that’s exactly what happened. In fact, with our new phone system, I had to add more employees to answer all the calls coming in that we were missing with our old phone system. Also, super important, not only is Brian helpful, but their whole team was awesome too! I highly recommend USIP Communications for any company, not only are they dependable, but affordable!”
~ Debbie AndersonOtay Pet Vets
Meet the Team
Our services are led by experienced communication professionals.
Joe Campbell
Chief Executive Officer
As the CEO of USIPCOMMUNICATIONS, Joe Campbell has overall executive responsibility for managing the company and for successfully executing the mission to provide Savings, Selection, and Service to our customers. Joe has held many key roles throughout his career and has gained an in-depth perspective on how to serve the communication needs of today’s businesses. Joe has a strong passion for uniting people and technology toward improving employee growth and customer satisfaction.
Prior to Co-Founding USIPCOM, Joe was a founding executive at Bandwidth.com, the fastest growing privately held telecom company in the U.S. During his 12 years at Bandwidth, Joe served in a variety of executive positions including Executive Vice President and General Manager of Bandwidth.com’s Internet Services Division.
Before joining Bandwidth, Joe worked at MCI for 5 years as manager of their Global Data Test Center where he managed MCI’s Global East customer base.
Prior to MCI Joe spent 4 years in the United States Army as a 31P, Tech Controller.
Joe is a Graduate, with honors, of North Carolina Wesleyan, where he earned his BS in Business Administration.
Read Bio
Jeff Wilkie
Chief Technical Officer
As the Chief Technology Officer, Jeff is responsible for overseeing network design and deployment of USIPCOM’s entire VOIP network, and the engineering staff. Jeff brings more than 20 years of networking and engineering experience within the telecommunications industry. Prior to USIPCOM, Jeff worked as a Senior Engineer at Bandwidth.com, a Raleigh based, nationwide telecommunications company. While at
Bandwidth, Jeff was the lead engineer in designing and deploying the companies first facilities based VoIP network and proxy CLEC network.
Before joining Bandwidth, Jeff held a variety of positions across the engineering spectrum including: project management, sales engineer, network design, and networking engineering, for Cable & Wireless with Verizon and MCI. During his time with MCI, Jeff was involved in the design and development of MCI’s next generation network deployment. Jeff was also responsible for resolving high level chronic issues involving the MCI network.
Jeff is a graduate from NC State University (B.S. Electrical Engineering) and resides in Holly Springs, NC with his wife, Michelle, and their three sons.
Read Bio
Ed Stewart
VP of Operations
As Senior Vice President of Operations, Ed is responsible for managing the day to day operations including order entry, installations and customer support. Ed brings 24 years of experience within the telecommunication industry with a focus on sales and operations. Prior to USIPCOM, Ed worked 5 years at Bandwidth.com in both Sales and most recently Senior Operations Manager where he successfully implemented standard operation procedures to help streamline customer orders from contract receipt to a successful activation. Ed is extremely customer focused and is dedicated to making sure all customers have a great experience when working with his team.
Prior to Bandwidth.com, Ed has held roles in Sales at Sprint, Verizon and TW Telecom providing telecommunication solutions to small, medium and enterprise accounts.
Ed is a graduate from Penn State with a BS in Business Management and resides in Cary, NC.
Read Bio
Ernie Jones
Operations Manager
In January of 2013, Ernie joined Joe Campbell at USIPCOM as Operations Manager. Ernie is responsible for managing day-to-day activities from installation to repair for both voice and data customers. Ernie moved from Illinois to Raleigh in 2009 and worked for Bandwidth.com in the installations group.
Read BioAccounting Specialist
Read BioImprove Communication. Increase Profits.
Get Your Free Quote Today
We’ll work with your budget to come up with the best voice, internet, and support service for your unique business.
Phone
800-972-5004
Address
3201 Northside Dr. #109Raleigh, NC 27615