Polycom 335 Provisioning

Provision a Phone Provided by US IP Communications

If you purchased your phone from US IP, you will not need to configure your phone. It should come pre-configured and ready to go. All you will need to do is:

1. Assign the MAC(serial) address of the phone (found on the back of the phone) to the appropriate User in the US IP Administrative Portal. You must have Admin Permission in order to perform this task.
2. Once the MAC of the phone is assigned to the User, unplug the phone from power for 10 seconds than then plug it back in.
3. Please test to make sure the phone can make an outbound and inbound call with audio flowing in both directions.

See General Troubleshooting below if you run into an issue.

Provision a Customer Provided Phone or Manual Configuration

If you are providing you own phone, there are a few steps you will need to follow in order to ensure a successful configuration.

Step 1: Add The Device

The first thing needed is to add the device to the US IP service. This will allow the phone to configure automatically and allow the Administrator(s) to assign the device to a User.

Step 2: Reset the Phone to Factory Default

Unless you are sure that your phone has never been setup on another provider, you should always strive for a clean slate.

1. On your phone, select the “Menu” key or soft-key
2. Settings–>Advanced–>Admin Settings–>Reset to Default–>Reset Local Config
3. “Yes” to confirm

Note: When you select “Advanced” you will be prompted for a password – this is the administrator password to your phone and you must know it to continue. By default it is 456, unless it has been on another carrier. See your previous carrier for this password if it has changed or follow the Password recovery instructions outlined below. When the phone is correctly configured for use with US IP it will become locked down.

Step 3: Configure Your Phone for US IP Auto-provisioning

1. On your phone select the “Menu” key or soft-key
2. Settings–>Advanced–>Admin Settings–>Network Configuration
3. Set DHCP Menu–>set Boot Server to “Static” (you may need to push the right arrow key to scroll through the options)
4. Set Server Menu–>Set the Server Type to “HTTP” (you may need to push the right arrow key to scroll through the options)
5. Set Server Menu–> Set the Server Address to “endpoints1-ral.usipcom.com/cfg” (The “.” is “*” and the “/” is varies based on model and firmware)
6. Save Configuration – The phone should now reboot
7. Please test to make sure the phone can make an outbound and inbound call with audio flowing in both directions.

Note: It should now auto-provision to your account. Now all you will need to do is assign the phone to a user in your US IP Administration Portal and then power off and on the phone.

If your phone is locked down by your previous provider or you are trying to move your phone to another provider from US IP, you will need to follow the following steps to recover your password: (Warning this will reset your phone’s configuration)

1. Power down the phone
2. Wait 10 second and plug back into power
3. While waiting for it to re-boot you will need to hold down the “Recover Password Code” (see below) buttons simultaneously
4. Wait until you hear a chime and the screen will prompt for a password
5. Enter the MAC address of the phone (found on back of the phone) Enter it all in lowercase
6. This will reset the password of the phone to 456 (default)

Password Recovery Code

Holding down the 1,3,5,7 button together executes this code

Assigning The Phone to a User in the US IP Admin Portal

Configuring the phone si only part of the overall process. In order for the Phone to work it must know who it belongs to. To assign the phone to a User:

1. Log into your Local Administration Portal (you must be a company Administrator)
2. Click on the red “Users” button
3. Navigate to the User you wish to assign the phone to in the “Users List”
4. Edit the User
5. Find the MAC address in the “Device” drop-down field.
6. Finally unplug the power on the phone and wait 10 seconds.
7. Then plug in the phone.

When the phone comes up it should have the correct extension in the display and be ready to make calls.

How to Find the MAC Address of your Polycom IP 335 IP-Phone

The MAC address for a Polycom phone most always starts with 0004 and is a 12 digit alpha/number. It will be located on the back of your phone.

General Troubleshooting

Phone will not power up

• Make sure AC power is connected properly.
• If using Power over Ethernet (PoE), check you switch settings.

Phone display say “URL Call Disabled”

• This means your phone is not registered with US IP
• Check your Internet Connection
• Make sure your firewall/router doe not have any SPI or ALG functionality turned on.

Phone Says Initializing and never comes up

• Check to make sure your router is set to hand out IP addresses via DHCP (we do not support static networks for our phones by default)
• Check your Internet connection
• Make sure your phone is on our Supported List

I can’t assign the MAC to the User in the Portal

• Make sure your User is assigned an extension or you will be unable to assign a device.
• Make sure you have added the Phone’s MAC Address via the portal.

I am unable to make outbound calls

• Check your Internet connection
• Make sure your firewall/router doe not have any SPI or ALG functionality turned on.

I am getting one-way or no-way audio

• This is always a firewall/router issue try:
• Make sure your firewall/router doe not have any SPI or ALG functionality turned on.

Call drops after a few seconds/minutes

• This is either firewall related or Internet access quality related
• Check your firewall for SPI or ALG and check with your Internet provider.